Data Retention Policy

Effective Date: 3 May 2025
At Doppeluxe, we are committed to safeguarding your privacy and ensuring transparency regarding how we collect, store, and retain your personal information. This Data Retention Policy outlines how long we retain your data and how you can manage it.

1. Retention of Personal Data

We retain your personal data for as long as it is necessary to fulfill the purposes outlined in our Privacy Policy. This includes:

To process and complete your orders.
To provide customer support and resolve any issues or disputes.
To send promotional offers or newsletters (if you have opted in).

2. Account Information

When you create an account on our website, we collect and store personal information such as your name, email address, shipping address, order history, and payment methods. You can access and update this information through your My Account section.

You also have the option to delete your account at any time. If you delete your account, all personal data associated with it will be removed from our systems, subject to the following exceptions:

We may retain data if required by law, for fraud prevention, or to resolve disputes.
Order history may still be accessible for transactional purposes.

3. Data Retention Period

We retain personal data for as long as necessary for the purposes described in our Privacy Policy. For example:

Order Data: We retain order-related data for up to 5 years for record-keeping and legal compliance.
Account Data: We retain account-related data as long as your account is active or until you request deletion. If no activity occurs within 12 months, we may deactivate your account, but we will keep your data in case you wish to reactivate it.

4. Deleting Your Data

You have the right to request the deletion of your personal data at any time. To request deletion of your account or personal data, you may contact us via the My Account section or email us at support@doppeluxe.com. Please note that deletion requests are subject to certain legal and operational constraints.

5. Retention of Payment Information

We store payment information (such as credit/debit card details) securely through our third-party payment processors (Stripe and PayPal). We do not retain full credit card numbers on our systems. Payment data is retained only for the duration necessary to process the payment transaction and is deleted once the transaction is complete, subject to the third-party policies.

6. Data Security

We take the protection of your personal information seriously. Our systems are secured with encryption and access controls to prevent unauthorized access, loss, or alteration of your data. However, it is important to note that while we take every precaution, no method of data transmission or storage is 100% secure.

7. Changes to Data Retention Policy

We may update this Data Retention Policy from time to time. Any changes will be posted on this page, and the “Last Updated” date will reflect the most recent revision. Please review this policy periodically to stay informed about how we are protecting your personal data.