Questions & Answers

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    CONTACT INFORMATION

    8 13B St – New Al Maireed
    Ras Al Khaimah
    United Arab Emirates

    +971 56 701 4647

    support@doppeluxe.com

    Do you have questions? Send us an email and we’ll get in touch shortly.

    SHOPPING INFORMATION

    Do you offer wholesale or bulk discounts?

    Yes, we do! If you’re interested in purchasing our products in bulk or wholesale quantities, please reach out to our wholesale department. They’ll be delighted to discuss your needs and provide you with more information.

    Can I track my order?

    Yes, once your order has shipped, you will receive an email with tracking information. You can also track your order from Track Order page.

    How do I know if an item is in stock?

    If an item is out of stock, it will be marked as “Sold Out” on the product page.

    What is Doppeluxe's refund policy?

    We offer a flexible refund policy. If you’re not satisfied with your purchase, you can return it within 7 Days for a refund or store credit.

    Does Doppeluxe offer international shipping?

    At the moment, Doppeluxe only offers shipping within the United Arab Emirates & Saudi Arabia. However, we are continuously exploring options to expand our shipping capabilities in the future.

    PAYMENT INFORMATION

    What forms of payment do you accept?

    We accept American Express, Apple Pay, Meta Pay, Google Pay, Mastercard, PayPal, Shop Pay, Venmo, Visa.

    Is my personal and payment information secure?

    Yes, our website uses industry-standard encryption to protect your information. We take the security of your personal information seriously and utilize industry-standard security measures to safeguard your data. You can shop with confidence, knowing that your information is protected.

    ORDERS AND RETURNS

    Can I modify or change my order after it has been placed?

    Yes, modifications or changes to your order are possible if it has not yet been dispatched. Please contact our customer support team at support@doppeluxe.com with your order details for assistance..

    Can I cancel or change my order?

    Please contact our customer service team as soon as possible if you need to cancel or make changes to your order.