Questions & Answers
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CONTACT INFORMATION
Do you have questions? Send us an email and we’ll get in touch shortly.
SHOPPING INFORMATION
Yes, once your order has shipped, you will receive an email with tracking information. You can also track your order from Track Order page.
If an item is out of stock, it will be marked as “Sold Out” on the product page.
We offer a flexible refund policy. If you’re not satisfied with your purchase, you can return it within 10 Days for a refund or store credit.
At the moment, Doppeluxe only offers shipping within the United Arab Emirates & Saudi Arabia. However, we are continuously exploring options to expand our shipping capabilities in the future.
PAYMENT INFORMATION
We accept the following payment methods:
- Stripe (UK-based):
- Secure online payments using credit or debit cards.
- Visa
- Mastercard
- American Express
- Link
- Google Pay
- Appler Pay (if applicable)
- Transactions are processed through an encrypted and PCI DSS-compliant gateway.
- Payment details are never stored on our servers.
- Cash on Delivery (COD):
- Available for orders placed in the UAE and Saudi Arabia.
- Payment is collected in local currency at the time of delivery.
Yes, our website uses industry-standard encryption to protect your information. We take the security of your personal information seriously and utilize industry-standard security measures to safeguard your data. You can shop with confidence, knowing that your information is protected.
ORDERS AND RETURNS
Yes, modifications or changes to your order are possible if it has not yet been dispatched. Please contact our customer support team at support@doppeluxe.com with your order details for assistance..
Please contact our customer service team as soon as possible if you need to cancel or make changes to your order.
