Questions & Answers

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    CONTACT INFORMATION

    +971 56 701 4647

    support@doppeluxe.com

    Do you have questions? Send us an email and we’ll get in touch shortly.

    SHOPPING INFORMATION

    Can I track my order?

    Yes, once your order has shipped, you will receive an email with tracking information. You can also track your order from Track Order page.

    How do I know if an item is in stock?

    If an item is out of stock, it will be marked as “Sold Out” on the product page.

    What is Doppeluxe's refund policy?

    We offer a flexible refund policy.

    Does Doppeluxe offer international shipping?

    Yes! We proudly offer worldwide shipping 🌎✈️.
    No matter where you are located, we ensure that your favorite products can reach you safely and efficiently. Shipping costs and delivery times may vary depending on your location and the shipping option you choose at checkout.

    We also work with trusted global courier partners to provide you with the best possible service.

    If you have any questions about shipping to your country, feel free to contact our support team — we’re always here to help!

    PAYMENT INFORMATION

    What forms of payment do you accept?
    1. Credit/Debit Cards
      • American Express
      • Visa
      • Mastercard
    2. Pay Later Options (EU)
      • Klarna
      • EPS
      • Bancontact
      • iDEAL
      • Przelewy24
    3. NFC Mobile Payments
      • Link
      • Google Pay
      • Apple Pay (if applicable)
    4. PayPal
      • A fast and secure payment option for all regions.
    5. Other Payment Options
      • Additional payment methods may vary depending on your region. Check the checkout page for location-specific options.

    If you have any further questions about payments or encounter an issue, feel free to contact us at support@doppeluxe.com. We’re here to assist you!

    Is my personal and payment information secure?

    Yes, our website uses industry-standard encryption to protect your information. We take the security of your personal information seriously and utilize industry-standard security measures to safeguard your data. You can shop with confidence, knowing that your information is protected. If all your data is secure, then you can still read our privacy policy.

    ORDERS AND RETURNS

    Can I modify or change my order after it has been placed?

    Yes, modifications or changes to your order are possible if it has not yet been dispatched. Please contact our customer support team at support@doppeluxe.com with your order details for assistance..

    Can I cancel or change my order?

    Please contact our customer service team as soon as possible if you need to cancel or make changes to your order.