Privacy Policy – Doppeluxe

Effective Date: January 16, 2025

Doppeluxe is committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, share, and protect your information when you shop with us in the UAE and Saudi Arabia. By using our services, you agree to the terms outlined below.

1. Information We Collect

We collect the following data to process your orders and enhance your experience:

Personal Data:
- Full Name
- Email Address
- Phone Number (optional)
- Billing and Shipping Addresses
Payment Data:
- Processed securely via Stripe. No payment details are stored on our servers.
Usage Data:
- IP Address
- Browser Type and Version
- Interaction Details (pages visited, time spent, etc.)
- Cookies and Tracking Technologies (refer to our Cookie Policy for details)

We also use Google reCAPTCHA for security purposes to prevent spam and abuse.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

2. How We Use Your Data

We use your information for:

Processing and delivering orders (including Cash on Delivery).
Communicating order updates, promotional offers, and support responses.
Improving website functionality and personalizing your shopping experience.
Ensuring website security and preventing fraudulent activity.

3. Payment Methods

We support the following payment methods:

Stripe (UK-based): Secure online payments compliant with PCI DSS standards.
Cash on Delivery (COD): Available in the UAE and Saudi Arabia.
Stripe: Utilizes encryption and tokenization for secure transactions. Stripe Privacy Policy
Payment Processing
We use third-party payment providers to securely process your payments:
We do not store your payment information directly on our servers, ensuring your security.

4. Data Sharing

Your personal data is shared only with:

Payment Gateway: Stripe for secure payment processing.
Shipping Partners: To facilitate order delivery.
Analytics Providers: Google Analytics for performance tracking.
We ensure all partners comply with strict data protection standards.

5. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and collect usage data. You can manage or disable cookies via your browser settings. Refer to our Cookie Policy for more details.

Opt-Out Options:

Google Analytics: Opt out of Google Analytics
Interest-Based Advertising: Visit the Digital Advertising Alliance to manage preferences.

6. Data Retention

We retain your personal data for up to 5 years, unless a longer retention period is required by law.

7. Your Rights

For users in the EU/UK (GDPR) and California (CCPA), you have the following rights:

Access and Update: Request access to or update your personal information.
Deletion: Request deletion of your personal data.
Restriction or Objection: Restrict or object to data processing.
Portability: Request your data in a portable format.

To exercise your rights, please contact us at support@doppeluxe.com.

8. International Data Transfers

As an internationally operating business, your data may be transferred to and processed in countries outside your jurisdiction, including the UK and UAE. All transfers comply with applicable legal safeguards.

9. Security Measures

We implement robust security measures to protect your data, including:

SSL encryption for secure transactions.
Regular security audits and updates.
PCI DSS-compliant payment gateways.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18 years. If we discover that we have collected personal data from a child, we will delete it immediately.