Last updated: 20th NOV 2024
Return Policy
At Doppeluxe, we want you to be completely satisfied with your purchase. If for any reason you’re not satisfied, we offer a flexible return policy.
7-Day Return Period:
You have 7 days from the date of receiving your item to request a return.
Eligibility Criteria:
- Item must be in its original condition, unused, unworn, and with all tags intact.
- Still in its original packaging.
- Provide proof of purchase (receipt).
Initiating a Return:
- Contact us at support@doppeluxe.com to start the return process.
- Returns must be sent to the address provided upon request.
- Items returned without prior authorization will not be accepted.
Damaged or Incorrect Items:
Inspect your order upon arrival. If you find any defects, damages, or receive the wrong item, contact us immediately.
Non-Returnable Items:
Certain items are non-returnable for hygiene or safety reasons, including:
- Perishable goods
- Custom or personalized items
- Hazardous materials
Do you accept exchanges?
No, I don’t accept exchanges send back item first then place order.
Return Label: Their is no restocking fee and no cost of return all included in package in UAE.
in Saudi Arabia return cost is customer’s responsibilities
CHANGES TO THIS RETURN POLICY:
If you have any further questions or concerns regarding our return policy, please don’t hesitate to contact us.
Refund Policy
At Doppeluxe, we want to ensure that you are satisfied with your purchase. If you need to return an item, we offer a refund policy.
Refund Process:
- Upon receiving and inspecting your return, we will notify you of the approval status for your refund.
- If approved, the refund will be processed to your original payment method within 10 business days.
- Processing times may vary depending on your bank or credit card company.
Cash on Delivery (COD) Orders:
For COD orders, refunds will be issued in the form of store credit or bank transfer. Please contact our customer support team to arrange for a refund.
CHANGES TO THIS REFUND POLICY:
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, with the revised effective date.
Contact Us:
If you have any further questions or concerns regarding our refund policy, please don’t hesitate to contact us.
